Thank you for choosing Seaport Webworks! These Terms & Conditions outline our policies regarding website design, development, hosting, and related services.
Service Delivery
Project-Based Work
- Timelines for your specific project will be discussed and agreed upon in advance, considering our current workload and your project’s scope.
- Phased billing applies to all projects. Deposits secure project initiation, and full payment is due upon project completion and client approval.
Hosting & Website Management
Seaport Webworks offers hosting services to provide a seamless experience, eliminating the need for clients to deal with hosting providers or domain registrars directly.
Included in our hosting:
- AutoSSL for a secure website
- Regular site backups
- Malware scanning & security monitoring
- WordPress core, theme, and plugin updates
Client Access & Content Management
Clients may make content updates, including:
- Editing existing text and images
- Adding new pages, blog posts, and media
- Managing store products (if applicable)
Restrictions:
- Clients are not permitted to install plugins, themes, or grant access to third parties for website edits. Unauthorized modifications can compromise website security, performance, and stability.
- If you require additional functionality or content updates beyond the allowed scope, please contact us. We will assess and implement changes securely as needed.
By hosting your website with us, you agree to these policies, which are in place to ensure the security and reliability of your website.
Revisions & Additional Work
- We include a reasonable number of revisions within the project scope.
- Any additional revisions beyond the agreed scope will be billed at our standard hourly rate.
- After project completion, minor courtesy adjustments may be provided, but significant changes will incur additional fees.
Refunds & Cancellations
Mid-Project Cancellations: If you choose to cancel a project mid-way, we may retain your deposit if it covers the invested time. For projects canceled after significant progress, additional fees may apply based on work completed.
Completed Work: We do not offer refunds for work completed according to agreed-upon specifications.
Late Payment Policy
Invoices not paid within 30 days of the invoice date are subject to a late fee of 2% per month on the outstanding balance.
Late fees help cover administrative costs associated with overdue payments and encourage timely billing compliance.
If you anticipate difficulty in meeting the payment deadline, please contact us at [email protected] to discuss alternative arrangements.
If an invoice remains unpaid for 60 days, Seaport Webworks reserves the right to suspend hosting and services until the balance is paid.
Third-Party Services & Integrations
- We can integrate third-party services (e.g., Google Analytics, scheduling tools, payment gateways) upon request.
- Seaport Webworks is not responsible for service interruptions, security issues, or policy changes imposed by third-party providers.
- If troubleshooting is required due to external services, additional work will be billed at our hourly rate.
Ownership & Intellectual Property
- Once final payment is received, the website design and content become the client’s property.
- Seaport Webworks retains the right to showcase completed projects in our portfolio unless the client requests otherwise.
- Any proprietary tools, scripts, or licensed software used in the project remain the intellectual property of Seaport Webworks and are not transferable.
Service Termination & Offboarding
- Clients may cancel hosting services with 30 days’ written notice.
- Hosting fees already paid for the year are non-refundable.
- If a client chooses to move to another hosting provider, Seaport Webworks will provide a full site backup upon request.
- Website migration assistance is not included in the hosting fee and will be billed at our standard hourly rate if required.
- If a site is suspended due to non-payment, Seaport Webworks is not responsible for storing site data beyond 60 days.
Dispute Resolution & Liability Limitation
- If a dispute arises, both parties will seek to resolve it amicably. If needed, disputes will be handled under North Carolina jurisdiction.
- Seaport Webworks is not liable for indirect, incidental, or consequential damages, including but not limited to revenue loss due to website downtime.
- While we implement security measures, we do not guarantee that any website will be 100% secure from cyberattacks or unauthorized access.
Changes to These Terms & Conditions
Seaport Webworks reserves the right to update or modify these Terms & Conditions at any time. Any changes will be posted on our website, and continued use of our services constitutes acceptance of the revised terms.
Contact Information
For any questions regarding these Terms & Conditions, please reach out to us at [email protected] or call (252) 349-3280.