By engaging Seaport Webworks for any project, hosting, or service, you agree to the terms outlined below. These policies are designed to ensure clear expectations, stable website performance, and ongoing service quality.

Timelines for your specific project will be discussed and agreed upon in advance, considering our current workload and your project’s scope.

Phased billing applies to all projects. Deposits secure project initiation, and full payment is due upon project completion and client approval.

• All project proposals and quotes are valid for 30 days.
• Projects are expected to move forward in a timely manner. If a project becomes inactive for more than 30 days due to client delay (e.g., missing content or feedback), it may be marked as Dormant and removed from the active schedule. A reactivation fee of 10% of the total project cost may apply.
• Projects inactive for 60 days or more may be deemed Abandoned and subject to termination. Deposits and prior payments will be retained.
• Project pricing remains valid for up to 12 months from deposit, provided progress is ongoing. Delays beyond that window may result in revised pricing.

• Upon notification that the project (or a major milestone) is ready for final review, the Client has 14 calendar days to provide feedback or approval.
• If no communication is received within this window, the project will be deemed approved and “Substantially Complete.”
• Once a project is Substantially Complete, the full remaining balance is due in full. Seaport Webworks LLC reserves the right to withhold site launch or final file transfer until this balance is settled.

Seaport Webworks provides managed hosting to give clients a seamless, secure experience—without needing to handle servers, SSLs, or updates directly.

Included in our hosting:

• AutoSSL for secure browsing
• Regular site backups
• Malware scanning & security monitoring
• WordPress core, theme, and plugin updates

Hosting includes proactive monitoring and management to maintain performance, reliability, and security.

To ensure site security, performance, and consistency, Seaport Webworks limits client access to administrative areas of the website.

Standard Access:
Clients typically do not receive admin-level credentials or the ability to edit, modify, or update content directly. This policy prevents accidental errors, plugin conflicts, and security issues that can arise from untrained site edits.

Exceptions:
Certain projects that require frequent updates—such as blogs or listings—may be granted limited access. These exceptions are considered case by case and documented during onboarding. When limited access is provided, Seaport Webworks supplies basic instructions for posting new content. Ongoing support for training or troubleshooting is billed at the standard hourly rate.

Unauthorized Changes:
Unauthorized edits, plugin installations, or third-party access may void maintenance coverage and result in additional fees for site restoration or debugging.

• Projects include a reasonable number of revisions within the defined scope.
• Additional revisions beyond the agreed scope are billed at the standard hourly rate.
• After completion, minor courtesy adjustments may be offered; significant design or content changes will be invoiced separately.

• Mid-Project Cancellations: Deposits may be retained if they cover time already invested. Additional fees may apply based on progress made.
• Completed Work: Refunds are not issued for work completed to agreed-upon specifications.

• One-time services (site edits, design tasks, development work): payment is due upon receipt.
• Recurring services (hosting, maintenance, marketing retainers): invoices are due within 14 days.
• Late fees: invoices unpaid after 30 days incur a 2% monthly late fee on the outstanding balance.
• Service suspension: accounts more than 35 days past due may have hosting, website access, or related services suspended until payment is received.
• Service termination: accounts more than 60 days past due may be permanently terminated, and associated data may be deleted.
• If you anticipate difficulty in meeting a payment deadline, notify [email protected]
  in advance to discuss arrangements.

We can integrate external tools (e.g., Google Analytics, scheduling systems, payment gateways) and we contract with major external cloud services.

Seaport Webworks is not responsible for outages, policy changes, or data issues related to third-party providers.

Troubleshooting for third-party problems may be billed hourly.

Search Engine Optimization (SEO) includes technical improvements, content optimization, and visibility enhancement. While best practices are followed, Seaport Webworks cannot guarantee specific rankings or traffic outcomes. SEO performance depends on factors beyond our control, including search engine algorithms and competitor activity.

Advertising and marketing services may include setup, management, and reporting for Google Ads, Meta Ads, and similar platforms.

• Ad spend is paid directly by the client to the platform unless otherwise agreed.
• Seaport Webworks charges a management fee for strategy, optimization, and reporting.
• We aim to improve campaign efficiency but do not guarantee specific conversion volumes or ad performance.

Proprietary Tools & Licensing: Proprietary tools, scripts, custom code libraries, or licensed software (including but not limited to WordPress themes, plugins, and developer licenses held by Seaport Webworks LLC) remain the sole intellectual property of Seaport Webworks LLC or their respective third-party creators. These licenses are provided for use exclusively while the website is actively hosted or managed by Seaport Webworks LLC and are strictly non-transferable.

Personal Intellectual Property: Any website content that consists of the Client’s personal history, narratives, private personal photographs, or personal likenesses remains the personal intellectual property of the original contracting individual. This personal intellectual property is licensed to Seaport Webworks LLC solely for the original Client’s use and does not automatically transfer to a new owner if the business is sold.

• Clients may cancel hosting with 30 days’ written notice.
• Annual hosting fees are non-refundable.
• Business Sales & Ownership Transfers: A website created for a specific Client is a customized digital service, not a physical asset, and cannot be automatically transferred to a new business owner or third-party agency without formal processing. In the event that the Client sells or transfers their business:

  • Authorization Required: Seaport Webworks LLC will not grant website administrative access, transfer website files, transfer domain control, or hand over database access to a new business owner or an outside agency without explicit, written authorization from the original contracting Client.

  • Removal of Personal IP: Seaport Webworks LLC reserves the right—and may be legally required at the request of the original Client—to remove personal photos, personal narratives, or private data from the website prior to transferring any files to a new owner.

  • License Deactivation: Upon transfer of the site to a new owner or outside agency, all developer licenses, premium plugins, and theme licenses tied to Seaport Webworks LLC’s corporate accounts will be deactivated. The new owner or their designated agency will be entirely responsible for purchasing their own software licenses to maintain site functionality.

  • Transition Fees: Any assistance requested by the original client or the new owner to facilitate a transition, remove personal IP, or package site files for a third-party agency will be billed at our standard hourly rate.

• A full backup can be provided upon request. Migration assistance is billed hourly.
• Seaport Webworks is not obligated to store site data beyond 60 days after service termination or suspension.

In the event of a dispute, both parties agree to make good-faith efforts to resolve the matter amicably. If a resolution cannot be reached, any legal action, suit, or proceeding arising out of or relating to these terms shall be brought exclusively in the state or federal courts located in North Carolina. The parties expressly consent to the personal jurisdiction of such courts and waive any objection to venue or inconvenience of the forum. No other forum shall have jurisdiction over Seaport Webworks.

Seaport Webworks shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of revenue, data, or profits resulting from website downtime or performance issues.

We employ reasonable security measures, but no system is immune to cyberattacks, breaches, or unauthorized access. Clients are encouraged to maintain their own data backups as an additional safeguard.

We may update these Terms & Conditions at any time. Updates will be posted on our website, and continued use of our services constitutes acceptance of the revised terms.