Thank you for choosing Seaport Webworks! This fulfillment policy explains how we deliver and support our various website design and development, online marketing, and related services. Please read it carefully before engaging with us.
Service Delivery:
- Project-based: Timelines for your specific project will be discussed and agreed upon in advance, considering our current workload and your project’s scope.
- Phased Billing: Deposits secure project initiation, and full payment is due upon completion and your satisfaction.
- Hosting: We offer annual hosting plans with a set renewal date.
- Communication: We prioritize clear and prompt communication through email, text, phone calls, and occasional Zoom conferences.
Revisions:
- Included Revisions: We strive to deliver projects that meet your expectations and include a reasonable number of revisions within the project scope.
- Additional Revisions: Beyond the included revisions, any additional work will be billed at our standard hourly rate.
- Professional Courtesy: After project completion, we may provide minor adjustments as a courtesy, but significant changes might incur additional fees.
Refunds & Cancellations:
- Completed Work: We do not offer refunds for work completed according to agreed-upon specifications.
- Mid-Project Cancellations: If you choose to cancel a project mid-way, we may retain your deposit if it covers the invested time. For more extensive work, you may be liable for the time spent on your project.
Client Support:
- Dedicated Assistance: Our team is available to answer your questions and offer support via phone at (252) 349-3280 and email (client-specific content creator email or hello@seaportwebworks.com).
Additional Information:
- This policy applies to all services offered by Seaport Webworks.
- We reserve the right to modify this policy with prior notice.
- For any specific questions or concerns, please contact us directly.